International Delivery & Charges

All shipping costs are calculated by the weight of the goods being shipped. As the customer progresses through the checkout the shipping weights and costs will be automatically calculated.

How long will shipping take to an international destination?

Delivery to any country within the EU will take around 2 – 5 days depending on geographical location to the UK.
Delivery times to none EU countries maybe slightly longer at around 5 – 14 days.


EU International Delivery Information

1. Delivery outside the UK will be paid in full by the customer
2. Any exchange of products and return to the customer will be subject to delivery charges.
3. Orders returned to Freakset by the carrier due to being unable to obtain a signature from the customer, will have a delivery charge applied.
4. Freakset Surf Shop accepts no responsibility for loss when incorrect delivery details have been given by the customer. Please double check you have given the right delivery information.
5. In the rare event an order isn’t received by the customer and is lost in transit, we will require the customer to assist our claim.
6. Failure to assist us in a claim for loss or damage from the courier will result in the customer being charged for the full amount of the goods lost.

If you have any queries regarding the delivery of your order, please contact vinny@freakset.co.uk or call 07792 72 97 96

EU Cancelation Rights

1. The customer has the right to cancel their order within 7 working days the day after receiving the goods. This can be done by contacting us in writing, via post, or email.
2. Once we have received your cancelation in writing we will issue a returns number. From the date we issue a returns number the customer then has a further 7 days to return the goods to us for a full refund.
3. If a free or promotional gift is supplied with the customers purchase and the order is cancelled, Freakset Surf Shop requires the customer to return the gift unused. If the gift cannot be returned due to being used we have the right to charge the customer the full retail price for the gift.
5. We cannot offer refunds when gift vouchers are purchased and then shipped.
6. We cannot offer returns or refunds for products which we have ordered in from the manufacturer.

EU Returns Policies

1. No return will be accepted without a returns number. The package will be returned to the sender if a valid returns number isn’t displayed on the package. Please contact us via email only for a returns number. Email vinny@freakset.co.uk and quote your order number and we will issue you a returns number.
2. Items must be returned within 7 days from the date a returns number is issued.
3. We will gladly exchange any none Sale item after the 7 days return policy. Additional postage will be paid by the customer if free delivery was used in the initial purchase.
4. On occasions if a return is to be refunded after our 7 days returns policy we reserve the right to charge a restocking fee of 10%.
5. Exchanges will incur a delivery charge if the free standard delivery has been opted for.
6. Items must still have their tags attached and include packaging. If the packaging is missing when returned we reserve the right to charge 10% of the value of the goods. 
7. Goods which are soiled, dirty, smelling of smoke etc; will not be accepted, except if the item is faulty.
8. The customer is responsible for the carriage charges for any return, unless the goods are faulty.
9. For your own protection we advise you to return any items via an insured method of delivery which requires a signature.
10. Freakset Surf Shop is not responsible for items which are not received and not insured adequately.
11. Upon receiving the returned item we will post any requested exchanges and process the refund within 48 hours.
12. If you have any further queries regarding returns, please send us an email to vinny@freakset.co.uk or call us on 0845 2608448.

International Delivery & Returns None EU

1. Delivery outside the UK will be paid in full by the customer
2. Freakset Surf Shop will not be responsible for any customs or duty fees.
3. The customer will be responsible for any customs or duty fees.
4. Any exchange of products and return to the customer will be subject to delivery charges.
5. Orders returned to Freakset by the carrier due to being unable to obtain a signature from the customer, will have a delivery charge applied.
6. Freakset Surf Shop accepts no responsibility for loss when incorrect delivery details have been given by the customer. Please double check you have given the right delivery information.
7. In the rare event an order isn’t received by the customer and is lost in transit, we will require the customer to assist our claim for compensation from the courier before further goods are sent out.
8. Failure to assist us in a claim for loss or damage from the courier will result in the customer being charged for the full amount of the goods lost.
9. No return will be accepted without a returns number. The package will be returned to the sender if a valid returns number isn’t displayed on the package. Please contact us for a returns number.  
10. Orders to the USA will only be refunded with a credit note, or a replacement product once shipped unless the product is deemed to be faulty.
11. If a refund is requested before the goods are shipped to the USA we reserve the right to charge a 10% restocking fee of the total order including shipping costs.

IInternational Bank Transfers

1. The customer must pay all banking charges for Bank Transfer orders outside the United Kingdom. (This does not apply to normal credit or debit card purchases)
2. Customers who wish to be refunded after depositing money into our account using the bank transfer option will be charged our banking costs to refund.

In General
Access to and use of this Web site and the products and search services available through this Web site (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of these terms, conditions and notices, without modification. Furthermore, you acknowledge that the Terms of Service may be updated by us from time to time. This Web site also contains links to other Web sites, Web pages and services, which are not operated by freakset.co.uk Your use of such sites will be subject to the terms of service contained within each such site and the respective terms of service will control the use of the respective site. In any event your link through to such a site will be subject to these Terms of Service.

2 Privacy policy
Under freakset.co.uk's privacy policy we may disclose to third parties certain information contained in our Users' registration applications, but we will not disclose your name, address, email address or telephone number unless we have informed you, been authorised by you, or are required to do so by law, subject to the Data Protection Act 1998. Our privacy policy may be found at Privacy Policy

4 Intellectual Property, Software and Content
The intellectual property rights in all software made available and content supplied to you remains the property of freakset.co.uk, its licensors, advertisers or content suppliers. You will comply with the terms of any agreement required by the owner of intellectual property rights in all software and content supplied to you as notified to you and you hereby acknowledge that all software that is not made readily available to you is confidential, and that all other rights including but not limited to database rights and copyright are asserted and reserved by freakset.co.uk, its licensors, advertisers or content suppliers. You may store, manipulate, analyse, reformat, print and display the content supplied solely for your own personal use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on thefreakset.co.uk site and you are prohibited from using any such content in connection with any business or commercial enterprise including, without limitation, any media business or enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble (except to the extent that applicable laws expressly or impliedly prohibit such restriction) or create derivative works based on any software or any documentation accompanying such software supplied by freakset.co.uk, its licensors, advertisers or content suppliers. freakset.co.uk™ is a trade marks belonging to freakset.co.uk Limited. No license or consent is granted to you to use these marks in any way, and freakset.co.uk reserves all rights in these and any related marks. You agree not to use these marks or any marks which are colourably similar without the written permission of freakset.co.uk Limited.

5 E-tail of Products and Services
By making a request/order you are offering to purchase a product which we will accept to sell to you on the following Terms and Conditions. All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure. freakset.co.uk is absolutely entitled to refuse any request made by you. If your order is accepted we will inform you by emailing you or else by calling you. We will also provide the identity of the party you have contracted with. This may be freakset.co.uk or in certain cases a third party. Where a contract is made with a third party freakset.co.uk is not acting as either agent or principal and the contract is made between yourself and that third party. When making a request you undertake that all details you provide to us requesting goods or services or bids made at auction are true and accurate, that you are an authorised user of the credit or debit card used to make your request or bid and that there are sufficient funds to cover the cost of the goods, services or bid. It is your responsibility to inform us of any changes to these details as soon as possible. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

6 Disclaimer of warranties
The services and all information, products and other content included in or accessible from this web site and the linked sites, are provided on an "as is" and "as available" basis and are subject to change at any time without notice to you. To the fullest extent permitted by law, freakset.co.uk disclaims and excludes all representations and warranties (express, implied and statutory, including but without limitation the warranties of merchantability and fitness for a particular purpose, and non-infringement of proprietary rights) as to the services and all information, products and content included in and accessible from this web site or the linked sites.

7 Disclaimer of liability
Unless expressly stated to the contrary to the fullest extent permitted by law freakset.co.uk, its content providers, advertisers or linked sites shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this web site or the linked sites, even if freakset.co.uk had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, tort, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

8 Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons including their names and images, third party trade marks and images of third party products, services and locations featuring on the freakset.co.uk web site are in no way connected, associated, linked or affiliated to freakset.co.uk or freakset.co.uk Ltd, furthermore, unless it is expressly stated on the freakset.co.uk web site that a certain product, service or location is connected, associated, linked or affiliated to the makers, right owners or broadcasters (the "makers") of a film or programme you should not make such an assumption, or rely in any way on the existence of such a connection, association or affiliation, by implication or otherwise. Any trade marks/names as may be featured on the freakset.co.uk web site are owned by the respective trade mark owners and freakset.co.uk claims no connection, association or affiliation with them. Where a trade mark (brand name) is referred to it is used to describe or identify the products, services or locations (the "goods") or else it is used to identify the film or programme where such goods appeared, but that is in no way an assertion or claim that such goods are endorsed by or connected, associated, linked or affiliated to the makers of the relevant film or programme.

9 Indemnity
You agree to indemnify, defend and hold harmless freakset.co.uk, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the freakset.co.uk services, your breach of the Terms of Service, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

10 Variation of content
freakset.co.uk shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the Service or which appears on any page of the freakset.co.uk Web site.

11 Submissions
All information and material submitted by you to freakset.co.uk or that you publish on any public area of the freakset.co.uk Web site shall be provided by the submitter and accepted by freakset.co.uk on a non-confidential basis subject to paragraph 2 above. Furthermore freakset.co.uk shall be granted a perpetual royalty-free non-exclusive license in the copyright of any material submitted and freakset.co.uk shall be free to use, edit, copy, republish and distribute (for any purpose) and authorise others to do the same, any such information or material and any ideas contained in such information or material.

12 Termination
freakset.co.uk may at any time terminate or suspend any part of the Service without notice to you.

13 Invalidity
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

14 Governing law and jurisdiction
Upon entering the freakset.co.uk site you are bound by these terms and conditions. These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English High Court, the Strand, London. Any dispute in any way referable to the content of this site whether in respect of its trade marks, copyright or image content shall be resolved exclusively by arbitration the terms of which are to be agreed between freakset.co.uk and yourself and provide no right or recourse to any relief of the English Courts whether interim or otherwise and that by accessing this site you waive your right for all time to any such right.

15 Entire agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and freakset.co.uk. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of freakset.co.uk.